Terms of Service

Last updated: August 19, 2026

These Terms of Service ("Terms") govern your use of the Cruxdata platform and any related services (the "Service") provided by Cruxdata ("we," "our," or "us"). By accessing or using the Service, you agree to be bound by these Terms.

IMPORTANT — please read carefully. These Terms contain (a) a MANDATORY BINDING ARBITRATION provision and a CLASS-ACTION WAIVER that require disputes to be resolved individually rather than in court or by class action (Section 12), (b) a strong LIMITATION OF LIABILITY that caps our exposure to you (Section 10), (c) an "AS-IS" DISCLAIMER OF WARRANTIES (Section 9), and (d) an INDEMNIFICATION obligation you owe to us (Section 11). By using the Service you agree to all of these. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and have the legal authority to enter into a binding contract to use the Service. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

2. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use.

3. Acceptable Use

You may not:

Use the Service to send spam, phishing, or other unsolicited or unlawful communications.
Use the Service to violate any applicable law or third-party rights, including intellectual property rights.
Attempt to gain unauthorized access to the Service, other users' accounts, or our systems.
Reverse engineer, decompile, or otherwise attempt to derive the source code of the Service, except to the extent this restriction is prohibited by applicable law.
Use the Service to generate content that is defamatory, discriminatory, sexually explicit, or promotes violence.
Impersonate any person or entity.
Use the Service to run marketing campaigns that violate applicable laws in the recipient's jurisdiction, including but not limited to CAN-SPAM (U.S.), CASL (Canada), GDPR / ePrivacy (EU/UK), or the TCPA (SMS).
Use the Service in a way that materially degrades performance for other users.

4. Content You Provide

You retain ownership of the content you upload, submit, or otherwise provide to the Service ("Your Content"). You grant us a worldwide, non-exclusive, royalty-free license to host, store, transmit, process, and display Your Content as necessary to provide the Service to you, including transmitting it to our AI subprocessor for the purpose of generating requested outputs.

You represent that you have all rights and consents necessary to provide Your Content and permit the processing described in these Terms and our Privacy Policy.

5. AI-Generated Output

Portions of the Service use large language models to generate text, HTML, structured data, and other outputs ("AI Output"). AI Output is provided as-is and may be inaccurate, incomplete, or otherwise unsuitable for your intended purpose. You are responsible for reviewing all AI Output before publishing, sending, or otherwise relying on it. We disclaim liability for consequences arising from your use of AI Output.

6. Third-Party Services

The Service integrates with third-party platforms (Google, Meta, GoHighLevel, HubSpot, Stripe, and others). Your use of those platforms is governed by their own terms. We are not responsible for the availability, accuracy, or content of those platforms.

7. Fees, Billing, and Cancellation

If you are on a paid plan, fees are billed in advance on a recurring basis via Stripe. All fees are non-refundable except as required by law or expressly stated in our Refund Policy.

You may cancel your subscription at any time by (a) logging in and clicking the "Cancel subscription" button in your account settings, which takes effect immediately, or (b) emailing preston@cruxdata.io. Cancellation is at least as easy as signup. After cancellation you will retain access through the end of the current billing period; you will not be charged again.

8. Termination

a. Your right to terminate.

You may terminate your account and stop using the Service at any time by canceling your subscription in your account settings or emailing preston@cruxdata.io. Cancellation is at least as easy as signup. You will retain access through the end of the current billing period; you will not be charged again.

b. Our right to terminate.

We may suspend or terminate your access to the Service, in whole or in part, at any time, with or without notice, for (i) any material breach of these Terms, (ii) non-payment, (iii) fraudulent, abusive, or unlawful activity, (iv) any use of the Service that creates legal, security, or reputational risk to us or third parties, or (v) any other reason at our sole discretion. Where practicable we will provide advance notice.

c. Effect of termination.

On termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination — including Sections 4 (Your Content license, to the extent needed for backups), 9 (Warranty Disclaimer), 10 (Limitation of Liability), 11 (Indemnification), 12 (Dispute Resolution), and any accrued payment obligations — will survive.

9. Warranty Disclaimer

THE SERVICE, INCLUDING ALL AI-GENERATED OUTPUT, IS PROVIDED "AS-IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT: (a) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, ERROR-FREE, OR SECURE; (b) DEFECTS WILL BE CORRECTED; (c) ANY DATA, RECOMMENDATIONS, OR AI OUTPUT WILL BE ACCURATE, RELIABLE, OR SUITABLE FOR YOUR PURPOSES; OR (d) THE SERVICE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ACCEPT ALL RISK FROM YOUR USE OF THE SERVICE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CRUXDATA OR ITS OWNERS, EMPLOYEES, CONTRACTORS, OR AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, OR ANY LOSS OF PROFITS, REVENUES, DATA, GOODWILL, OPPORTUNITY, OR BUSINESS, ARISING OUT OF OR RELATED TO THESE TERMS, THE SERVICE, OR YOUR USE OF THE SERVICE — WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE IN ANY TWELVE-MONTH PERIOD SHALL NOT EXCEED THE GREATER OF (a) THE AMOUNT YOU PAID US FOR THE SERVICE IN THAT TWELVE-MONTH PERIOD, OR (b) ONE HUNDRED U.S. DOLLARS ($100). THIS CAP APPLIES IN THE AGGREGATE — NOT PER CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES; TO THE EXTENT ANY PORTION OF THIS SECTION IS UNENFORCEABLE, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

11. Indemnification

You agree to indemnify, defend, and hold harmless Cruxdata and its owners, employees, contractors, and affiliates from and against any and all third-party claims, demands, actions, damages, losses, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

Your Content, including any content you upload, submit, distribute, or cause the Service to send on your behalf (including outbound emails);
Your use of, or inability to use, the Service;
Your violation of these Terms or any applicable law or regulation (including but not limited to CAN-SPAM, CASL, TCPA, GDPR, or CCPA);
Your violation of any third-party right, including intellectual property, publicity, or privacy;
Your negligence or willful misconduct.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you will fully cooperate with us in asserting any available defenses. You will not settle any claim affecting us without our prior written consent.

12. Governing Law, Arbitration, and Class-Action Waiver

a. Governing Law.

These Terms and any dispute arising out of or related to these Terms or the Service are governed by the laws of the State of Oregon, U.S.A., without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

b. Informal resolution.

Before filing any formal claim, you agree to first contact us at preston@cruxdata.io and provide a brief written description of the dispute and your contact information. The parties will attempt in good faith to resolve the dispute within 30 days.

c. MANDATORY BINDING ARBITRATION.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved through informal resolution shall be resolved solely by BINDING INDIVIDUAL ARBITRATION administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or, for business claims, its Commercial Arbitration Rules). The arbitration shall be conducted by a single neutral arbitrator, seated in Multnomah County, Oregon (or, at your election if you are an individual consumer, in your county of residence), and conducted in English. Judgment on the award may be entered in any court of competent jurisdiction.

The arbitrator, and not any federal, state, or local court or agency, has exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration provision, including any claim that all or part of it is void or voidable.

d. CLASS-ACTION WAIVER.

YOU AND CRUXDATA AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding. If a court decides that applicable law precludes enforcement of any of this paragraph's limitations as to a particular claim, then that claim (and only that claim) must be severed from the arbitration and may be brought in court, subject to the parties' right to appeal that court's decision. All other claims will be arbitrated.

e. Jury-trial waiver.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND CRUXDATA IRREVOCABLY WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.

f. Exceptions to arbitration.

Notwithstanding the above, either party may (i) bring an individual action in small-claims court where jurisdiction and venue permit, or (ii) seek preliminary injunctive relief in a court of competent jurisdiction to protect intellectual property rights or confidential information pending arbitration.

g. Opt-out.

You may opt out of the arbitration and class-waiver provisions of this Section 12 by sending written notice of your decision to opt out to preston@cruxdata.io within 30 days after first accepting these Terms. Your notice must include your name, address, email associated with the Service, and a clear statement that you want to opt out of arbitration. Opting out of arbitration will not affect any other part of these Terms.

h. Severability.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force, and the invalid provision will be modified only to the extent necessary to make it valid and enforceable.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted here with an updated "Last updated" date and, where practicable, we will notify active users by email.

14. Contact

Cruxdata
Email: preston@cruxdata.io